ERP Advisor

Posted 2 weeks ago

Our client is one of the top rated CPA firms in the Twin Cities.  They have a strong Information Technology group that provides their clients with a sophisticated and critical level of support.  They are looking to add several key people to their Enterprise Resource Planning team.  These include a Resource Manager and an ERP Advisor, along with a Business Development Professional.

POSITION OVERVIEW

The ERP Advisor is responsible for providing technical and functional ERP support to clients.

 KEY RESPONSIBILITIES

  • Workstation and simple server installs of ERP software.
  • Field incoming help desk tickets related to ERP software.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems and provide recommendations.
  • ERP software upgrades and migrations.
  • ERP software end user training.
  • ERP software setup and configuration.
  • Setup of ERP software backup.
  • Occasional evening/weekend field projects.

 QUALIFICATIONS

Education:

 Bachelor’s Degree or equivalent combination of education and work experience in accounting for management information systems.

 Experience:

 Experience in a help desk, customer support environment supporting ERP software.

 Experience with Microsoft Dynamics or similar ERP software.

 Basic experience with Microsoft SQL Server

 Basic experience with various reporting solutions Excel, SSRS, MR, etc.

 Basic experience with macros and simple programing.

 Skills/Abilities:

 Strong Interpersonal skills, communication skills, active listening and customer-care skills.

 Excellent written and verbal communication skills.

 Strong organization skill.

 Ability to meet client expectations in a timely manner.

 Ability to analyze, solve and debug technical problems across multiple platforms.

 Ability to multi-task and adapt to changes quickly

 Technical awareness: ability to match resources to technical issues appropriately.

 Understanding of support tools, techniques, and how technology is used to provide ERP support.

 Possession of a valid Driver’s License and access to a reliable vehicle that is insured.

Apply Online

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